Privacy Policy for Urban Sprout Solutions

Introduction

This privacy policy outlines how Urban Sprout Solutions collects, uses, maintains, and discloses information collected from users of our online platform and services. This policy applies to the site and all products and services offered by Urban Sprout Solutions.

Information We Collect

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, payment information. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities or receiving specific services.

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.

How We Use Collected Information

Urban Sprout Solutions collects and uses user personal information for the following purposes:

• To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
• To process payments: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emails: We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
• To administer a contest, promotion, survey or other site feature.
• To fulfill legal obligations: We may process your data to comply with applicable laws, regulations, or legal processes.
• For our legitimate business interests: We process data for operational purposes, such as developing new services, improving existing services, conducting research, and managing our business.

Lawful Basis for Processing

Our legal basis for collecting and using the personal information described in this policy depends on the personal information we collect and the specific context in which we collect it. We may process your personal data because:

• We need to perform a contract with you (e.g., providing landscaping services, installing a garden, supplying plants).
• You have given us permission to do so.
• The processing is in our legitimate interests and it is not overridden by your rights.
• We need to comply with the law (e.g., tax or reporting obligations).

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

Sharing Your Personal Information

We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission or it is necessary for the provision of the service. We may also disclose personal information if required to do so by law or in response to valid requests by public authorities.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following data protection rights:

• The right to access, update or to delete the personal information we have on you.
• The right to have your personal information rectified if that information is inaccurate or incomplete.
• The right to object to our processing of your personal information.
• The right to request that we restrict the processing of your personal information.
• The right to data portability for the information you provide to us.
• The right to withdraw your consent at any time where we relied on your consent to process your personal information.
• The right to complain to a data protection authority about our collection and use of your personal information.

To exercise these rights, please contact us using the contact information provided below. We may ask you to verify your identity before responding to such requests.

Cookies

Our site may use "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Links to Other Websites

Our site may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to This Privacy Policy

Urban Sprout Solutions has the discretion to update this privacy policy at any time. When we do, we will revise the date at the bottom of this page (note: the date will not be presented as "Effective Date: [Insert Date]" but rather as a simple update indicator if added). We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Urban Sprout Solutions
24 Ang Mo Kio Ave 1, #05-18
Singapore, Singapore 569979